The Lean Government Framework: How to Run the Whole Business of Government. Renèe Smith

Este workshop sobre la gestión de las personas en el cambio de estrategia empresarial se dirige a las personas que lideran equipos y que quieren incorporar el Lean para mejorar el funcionamiento de una organización. Estará a cargo de Renee Smith, Directora del Desarrollo de la Organización en el Departamento de Empresa de Servicios del Estado de Washington.
El inglés será la lengua del workshop sin traducción simultánea. La documentación que se entregará será en castellano.

    Día: 5 de junio de 2019
    Horario: de 9 a 5 de la tarde con 1 hora para comer
    Lugar: ITeC. Wellington 19. Barcelona
    Inscripción: workshop: 350 € Jornada: hasta 15 de mayo: 150 €
    Workshop + Jornada: 400 €
    La inscripción incluye la sesión, la documentación, la comida y los cafés.

Leaders have a lot on their plates. So much in fact, that they can easily succumb to the tyranny of the urgent and give little if any time to what’s truly important. And some leaders come into their roles without much guidance on what their focus should be as a leader.
The purpose of this session is to help leaders discover how to run the business of government. Using the 5 components of the Lean Government Framework will help leaders move from stressed out to creating a way of working that will deliver value to customers over the long-term.

    Purpose: Know the value your organization is expected to deliver to customers. Understand what your customers need and want so you can deliver the highest levels of customer and stakeholder satisfaction. Set strategic direction and create the vision, mission, values, goals that will guide your organization toward the desired future.

    Process: Clarify the work to be done at every level (from the individual job level, to the cross-functional team and process level, as well as value stream and system level). Design new process and improve existing processes to increase the value you deliver to customers.

    Capability: Onboard new leaders and team members with the knowledge and skill they need. Whether it’s classroom training, self-study or a conference setting learning experience, connect the knowledge & skill building activities of team members with on-the-job coaching to guide improvements in job performance.

    Management System: Create process and outcome metrics that matter, visual management that helps leaders and team members quickly see where performance is on track or off, and tiered reporting that connects individuals, teams and leaders in a way that helps everyone make good decisions about running business activities.

    Human-Centered Mindset & Culture: Put people (team members and customers) at the center of your organization. This means holding people in high regard by creating a physically and psychologically safe workplace. Then team members bring their best and deliver value to customers. A human-centered mindset is the essence of a Lean culture and motivates your choice of the methods and tools you use to improve.

    This interactive workshop includes instruction, self-assessment, reflection, dialogue, and guidance for leading in government, cutting through the stress, understanding what’s important, and choosing what to focus on next. Walk away with your own assessment and actionable plan you can keep coming back to again and again to determine what to do next as you run the business of government. 

Renée Smith

Bio: Each day Renée learns about leading with love as the Director of Organization Development at the Washington State Department of Enterprise Services (DES). She leads a caring and courageous team who provide Lean Transformation Services and Change Excellence Services to DES and G2G Lean Consulting Services to state agencies and local governments anywhere. These public organizations are seeking to adapt Lean to government operations to deliver better value to customers and make public service a deeply gratifying experience. Renée and her team believe government can w/ork, and the best hope for governments to deliver on their promises is when Lean is embraced as a human-centered philosophy of work, not just a set of tools used by an improvement expert.

This kind of government is based on a principled way of working that highly regards both customers and team members. When leaders decrease fear, team members feel safe and know they belong. They sense their contributions matter, and they deliver the exceptional value customers expect.

In 2017, Renée founded A Human Workplace at DES to advocate for making work more human, particularly in government. Her unique body of research demonstrates that decreasing fear and increasing love in the workplace creates the necessary foundation for a Lean management system and transformation. She researches, teaches, writes, and hosts a growing Human Workplace Meet Up movement that gathers public employees to explore and advocate for a more human workplace.

Renée has spoken at numerous Lean conferences, annual meetings, and leadership gatherings in Los Angeles, Ottawa, Toronto, New Brunswick, Pennsylvania, and all over the Pacific Northwest, along with recording a Gemba Academy podcast. She’s been heartened and encouraged by the outpouring of affirmation from public servants who embrace the incredible potential that is unleashed by a human-centered workplace.
Renée’s training through Pepperdine University’s Master of Science in Organization Development helps her approach this work as both a social scientist and a practitioner. In her career she’s consulted and coached public, private, and not-for-profit organizations on all kinds of challenges. She enjoys running in Pt. Defiance Park, painting as a creative outlet, entertaining family and friends, and exploring cities around the world.